Auto retailer Lookers has appointed Andrew Stephenson to the role of group human resources and customer director. Mr Stephenson, who joins Lookers from DFS Furniture Group, will report to CEO Andy Bruce. Mr Stephenson’s appointment signals Lookers’ increased focus on HR and customer experience matters – the first role of its type at the retailer […]

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Mazda UK will be using 2016 to increase its focus on aftersales performance, just as the company has announced that a new parts centre in Northamptonshire will become operational on 1 April. After experiencing three years of considerable sales growth, Mazda’s 136-strong retailer network is also experiencing a welcome upturn in customer loyalty. Research has […]

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