BMW reveals US retail strategy boost BMW is planning closer collaboration with its US retailers using mobile app technology and data sharing. The aim is to improve the customer experience and drive both loyalty and aftersales revenue. Service advisors will be given access to historical customer data. Data will include any negative comments made on […]
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Rybrook to develop new aftersales facility
Auto retailer Rybrook Holdings has agreed a pre-let at Blythe Valley Park in Solihull with IM Properties, with plans to develop an aftersales facility for Rolls Royce and McLaren brands. The 15,237 sq ft property is scheduled to open in early 2018. Commenting on the project, Peter Hemus, property director at Rybrook, said: “Rolls Royce […]
Read More →Volkswagen appoints new aftersales director
Volkswagen UK has appointed Nithia Pillay to the role of group aftersales and customer quality director. A 12-year veteran of the Volkswagen Group, Pillay previously responsible for sales channel development in the aftersales group in the OEM’s homeland. In his new role, Pillay is tasked with improving the customer quality experience across all aspects of […]
Read More →Bowker builds new aftersales facility
Bowker Motor Group is building a new aftersales facility, which it hopes will result in an increase in vehicle capacity and a reduction service times. The Lancashire-based retailer’s new facility will be located alongside its existing BMW and Mini retailer in Preston. Once complete it will boast 30 service lanes, and is expected to generate […]
Read More →Mahindra appoints new head of aftersales
Mahindra UK has appointed Paul Haines as the Head of Aftersales and Customer Care, based at its UK headquarters in Chiswick, West London. The company launched its first electric vehicle in the UK in April, and employs a network of mobile technicians for servicing at a customer’s home or place of work. Joining with over […]
Read More →FCA retailers given used sales boost
FCA UK has announced an overhaul of its approved used vehicle offerings, with the OEM choosing to group its Fiat, Abarth and Fiat Professional schemes under the new ‘Found Approved and Used’ brand, while Jeep and Alfa Romeo will be covered by the ‘Selected For You’ programme. Under the new schemes retailers will offers prospective […]
Read More →Hexagon opens new Lotus showroom
Auto retailer Hexagon has opened a new Lotus showroom at its flagship headquarters in East Finchley. Called The Hexagon, this new showroom has been redeveloped over the last four months with space for over 50 modern classic and classic cars and offers a full aftersales service. Hexagon is Lotus’ official London retailer and also sells […]
Read More →New showroom for Mansell Mitsubishi
Mansell Mitsubishi has officially opened its improved and expanded sales and service facilties in Jersey. The auto retailer, run by Chairman Nigel Mansell and Managing Director Leo Mansell, now boasts a showroom capable of accommodating 40 vehicles, while the service department includes four work bays. First opened in 2014, Mansell Mitsubishi was named ‘Mitsubishi’s New […]
Read More →Mitsubishi franchises for Normandy Garage, Blackshaws
Surrey-based auto retailer Normandy Garage has secured a Mitsubishi franchise, and will be trading from its Guilford Road location in Guilford from March 1. Already representing Subaru and, since March 2005, MG, the family-owned business is also a Hyundai used car specialist. The seven-day sales operation will be supported by a six-day aftersales operation. Meanwhile […]
Read More →Customer loyalty boost for Mazda retailers
Mazda UK will be using 2016 to increase its focus on aftersales performance, just as the company has announced that a new parts centre in Northamptonshire will become operational on 1 April. After experiencing three years of considerable sales growth, Mazda’s 136-strong retailer network is also experiencing a welcome upturn in customer loyalty. Research has […]
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