Holden Group opens customer care hub
Holden Group has opened a new Care Hub for customers in Norwich. It centralises enquiries from all its retailers, which include Dacia, Honda, Kia, MG, Renault, SEAT and Volvo. “Our new care hub will offer seamless, consistent service across all of our dealerships,” said Holden Group MD Martyn Webb.
Bethany Metcalf, Care Hub manager, added: “Our goal is to enhance the overall customer service experience, making it more convenient, efficient and personalised.”
All customer queries will be directed to the hub, from vehicle maintenance and managing service, to scheduling MOT appointments.